Cancellation Policy
STANDARD CANCELLATION & DEPOSIT POLICYAt the time of booking, all reservations must be secured by a deposit in the amount of one (1) night's stay with taxes (the first night of the reservation). The remaining balance (if applicable) will be charged upon check-in. To confirm a reservation, the deposit must be paid with a credit card, and the credit card must be kept on file (Visa, MasterCard, American Express, Discover). For the remaining balance, we do accept cash or check payments on premises during you stay (due upon check-in). For all stays booked within 72 hours of check-in, the entire balance will be charged to your credit card at the time of booking.
In the unfortunate event of a cancellation of a reservation, we will refund the deposit (less a $40 cancellation fee per room booked) provided we have sufficient advanced notice prior to the scheduled check-in date. For reservations cancelled less than 24 hours after booking, the cancellation fee will be waived during this grace period. Please see the cancellation notification requirements below. For guests in need of additional flexibility, we offer a cancellation coverage room rate with shorter cancellation notification requirements (also see below).
Reservations cancelled greater than 14 days prior to original check-in date will receive a full deposit refund, less a $40 cancellation fee per room booked to help us cover credit card processing and staff expenses associated with the booking process. Please allow 7-10 days for refunds to process fully. Reservations cancelled 14 days or less prior to original check-in date will forfeit the one-night stay deposit. 24 hours prior to check-in, the entire reserved stay amount, including the deposit and remaining balance, becomes non-refundable.
PEACE OF MIND CANCELLATION COVERAGE RATE
Booking with our Peace of Mind Cancellation Coverage Rate allows guests to purchase cancellation coverage with reduced notification requirements. Guests who have purchased this special rate for an additional $35 per room per night (plus tax) may cancel for any reason, up to 3:00 PM EST the day before scheduled arrival, and receive a full refund of the deposit, less a $40 cancellation fee per room booked to help us cover credit card processing and staff expenses associated with the booking process. 24 hours prior to check-in (3:00 PM EST the day before scheduled arrival), the entire reserved stay amount, including the deposit and remaining balance, becomes non-refundable. Any packages or room enhancements purchased that are unable to be cancelled due to short notice may result in additional charges to your bill. Please note, this coverage can only be purchased at the time of booking.
Please note - Whole house bookings and block bookings of three rooms or more require additional deposit and notice of cancellation. Please see those policies separately.
Click here for more information on Whole House Rentals
The Andon-Reid Inn is not responsible for changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies. With this in mind, if you are in need of travel insurance protection for your trip, please visit our partner, TravelSafe Insurance. Click "Get a Quote" to start the process.