Cancellation & Refund Policy

If your travel plans change and you must cancel your reservation, please call us prior to your arrival date to make us aware of your cancellation.

If you must cancel your reservation and do so more than twenty-one (21) days prior to your arrival date, we will issue you a full refund less a 15% cancellation fee; or fully exchange, 100%, for a gift certificate to be used at a future date.
In the unlikely event that you must cancel your reservation, including shortening or moving your stay, and do so with 21 days or less notice from your arrival date, please understand that you are responsible for the full amount of your reservation. If we are able to rebook your room(s), a full or partial refund will be issued based on the amount of the new booking, less a 25% rebook cancellation fee.

All cancellations or changes to reservations must be made by phone to be valid; this includes any reservations made with any Online Booking Agency.

Top of Jack Mountain is not responsible for misinformation of our policies on other internet sites and Online Booking Agencies (booking.com, Airbnb, Expedia, etc). The policies on our site supersede any other site and we recommend booking direct. Any changes or cancellations to reservations must be made with the booking site where the reservation was made.

All refunds or credits will be refunded to the original form of payment the reservation was made by (Gift Certificate, credit card, etc).

Top of Jack Mountain does not offer refunds for no-shows or early departures. No-shows and cancellations have a major effect. Therefore, our cancellation policies must be strictly enforced. It is impossible to verify "hardship" cancellations. Therefore, all cancellations are treated the same, regardless of the reason given.

Deposits for holiday reservations (Memorial Day, Labor Day, 4th of July, Thanksgiving, Christmas, New Year's, and other special local event weekends) are refundable up to 30 days prior to arrival. Holiday deposits are non-refundable within 30 days of arrival. Deposits & Payments for any type of Special Events arranged, and any overnight lodging related to them, are non-refundable and do not qualify for any cancellation or refund policy.

COVID-19 CANCELLATION POLICY

By now, we can expect all of our guests are well aware of the risk of further COVID-19 spread, as well as any type of infection for that matter, and as such, the risk they are taking when making new reservations and by traveling, both financially and physically. Therefore, all new reservations made on or after April 20th, 2021, will be held to our standard cancellation policies.