Office Hours: Our office is open from 9 am - 6 pm HST daily. Check-In: Our regular Check-In time is between 3 pm and 5 pm. We may not be available before 3 pm for earlier check-ins, and we can never guarantee an early Check-in until the day of arrival. Late Check-in: Please advise us if your arrival is after 5 pm. We will make special arrangements for you to get your room key if arriving after that time. Check-Out: Our Check-Out time is 11 am. If you require a late check-out, please make a request to the innkeeper. There may be additional fees. Maximum Occupancy: Each of our guest rooms has a different occupancy rate, please check to make sure your room can accommodate the number of guests arriving. All rooms must have at least one guest who is over 21 yrs old. Smoking: All of our rooms and guest areas are non-smoking this includes vaping, e-cigarettes, and marijuana. We ask that you smoke outside of the property entrance. Smoking in your room will incur a $500 cleaning fee. Pets: We do not allow pets in any rooms. Service animals are able to stay with proof of certification. Visitors: If you have visitors, feel free to show them the property, but please understand that the use of our property, parking spaces, and amenities are for Volcano Village Lodge guests only. Wireless Internet Access: We offer FREE wireless internet. It is not very fast, but it is the only service available in our location. Guests are not permitted to use our internet to access torrent sites or download copyrighted materials. Unauthorized use may result in restricted access to our network. Special Needs: We will do our best to accommodate any food allergies. Please let us know ahead of time. Getting Around: Public transportation is not available in our area. A rental car is needed. If you cannot rent a car, please arrange transportation with local tour companies or taxis.