Privacy Policy
Our Approach to PrivacyWe believe hospitality extends beyond your stay. It includes how your information is handled.
We collect only what we need to create a seamless, personalized experience and to stay connected in a way that's actually useful to you. We do not sell your information. Ever.
What We Collect (and Why)
When you book or interact with us, we may collect:
Name and contact information (email, phone number)
Reservation details and preferences
Payment information (processed securely through third-party providers)
We use this information to:
Confirm and manage your reservation
Communicate before, during, and after your stay
Enhance your experience with relevant offerings and recommendations
Share updates, events, or offerings we think you'll genuinely enjoy
A Connected Experience
Rickhouse Retreats operates alongside and in partnership with Lionheart Whiskey Co.
Because our teams and spaces work closely together, your information may be shared internally between Rickhouse Retreats and affiliated brands or experiences we own or operate.
This allows us to:
Better host and serve you during your stay
Coordinate experiences, events, or add-ons
Occasionally share relevant updates or offerings across brands
We aim to keep this thoughtful.
You may unsubscribe from marketing communications at any time.
Marketing & Communication
If you provide your contact information, you may receive:
Booking-related emails (confirmation, reminders, important updates)
Occasional marketing emails about stays, events, or experiences
We do not share your phone number for third-party marketing, and text communication (if used) will remain limited and brand-specific.
You can opt out of marketing emails at any time using the unsubscribe link provided.
Payments & Security
All payments are processed through secure third-party providers (such as Authorize.net via PaymentCloud).
We do not store full payment details on our servers.
We take reasonable and industry-standard precautions to protect your personal information both online and offline.
Website Data & Cookies
Like most modern websites, we use tools to better understand how guests interact with our site and improve your experience.
This may include:
Cookies
Google Analytics
Google Tag Manager
Meta (Facebook/Instagram) Pixel
Email marketing platform tracking
These tools help us:
Improve website performance
Understand what's working (and what's not)
Deliver more relevant content and offers
You can adjust cookie settings in your browser at any time.
Your Privacy Choices
You are always in control of your information.
You may:
Unsubscribe from marketing emails at any time
Request access to or deletion of your personal information
Contact us with any privacy-related questions
Children's Privacy
Rickhouse Retreats is intended for guests 21 and older.
We do not knowingly collect or store personal information from individuals under 18.
Updates to This Policy
As we grow and evolve, this policy may be updated to reflect changes in our services, partnerships, or legal requirements.
We'll always aim to keep it clear, fair, and aligned with how we actually operate. If you have any questions about this policy or how your information is used, feel free to reach out.
